MOBILE PRICING

Additional charges while roaming inside the Europe Zone​​

 

Simply Telecom customers using the O2 network can use their UK data (up to 25GB), minutes, and text allowances at no extra cost across over 45 countries in their Europe Zone.

 

International calls originating inside the UK

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Zones Cost (excluding VAT)

Isle of Man & Channel Islands.  90p per minute / 90p minimum charge

Ireland (Republic of).  90p per minute / 90p minimum charge

Albania, Algeria, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus (Republic of), 
Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, 
Martinique, Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Cyprus, Norway, Poland, Portugal, Romania, Serbia, 
Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, USA.  175p per minute / 175p minimum charge

Rest of the World (any destination not listed above).  190p per minute / 190p minimum charge

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International SMS

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Destination Cost (excluding VAT)

Any destination.  28p

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MOBILE PRICING TERMS & CONDITIONS

 

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Simply Mobile (NI) Ltd. (Simply Telecom)

 

General

 

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Simply Mobile (NI) Ltd. (Simply Telecom)

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Simply in these terms and conditions are to Simply Mobile (NI) Ltd. (Simply Telecom), registered under company number NI604062, with registered offices at Enterprise House, 2-4 Balloo Ave, Bangor BT19 7QT.

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Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

 

Inclusive Allowances

 

Each Tariff includes a monthly allowance for data, minutes, SMS or a combination thereof (the “Inclusive Allowance”). Any data, minutes, or texts (as applicable) up to the amount of the Inclusive Allowance will be included within your agreed monthly Charges. 

Inclusive Allowances apply for one calendar month only and cannot be rolled over to a subsequent calendar month.

The Inclusive Allowance of each Tariff only includes domestic usage, which is restricted to (1) data, calls, and SMS usage within the UK, (2) data, calls and SMS activity in and/or between our Europe Zone countries and (3) calls and texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

Data, Calls or SMS usage that exceeds any Inclusive Allowance will be charged at the appropriate rates as set out in this Pricing Guide.

All Tariffs will be subject to the Simply Telecom Fair Usage Policy. Certain Tariffs carry additional fair usage limits.

Charging: Additional charges

Out of bundle charges (additional charges) will be incurred if you exceed an Inclusive Allowance or any call, SMS or data allowance included within that Inclusive Allowance, or access a service that is not included in your Inclusive Allowance e.g. premium rate calls or MMS. Additional Charges will be incurred at the rates set out in this Pricing guide.

 

Admin Charge: Failed Direct Debit

 

An additional fee of £20.83 plus VAT that may be added to the Core Charges if payment is not made by the Customers payment provider for any reason on the monthly invoice.

 

Calls

 

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

 

Calls to Premium-rate and non-geographic numbers

 

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator.

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

 

Call duration

 

Charging for a call commences when a call is answered by a person or an answering device and ends when: (a) the call terminates on your Connection; (b) 16 seconds after your Connection loses signal for any reason (we continue to maintain the call in case your Connection re-establishes a signal with the network during this period); or (c ) you do not end the call up to 30 seconds after the last third party to you were connected to has ended their call.

 

Texting non-standard numbers

 

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

 

MMS

 

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device setting

 

Unlimited Calls

 

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

 

Unlimited SMS

 

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy.

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

 

International usage

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The Inclusive Allowance of each Tariff only includes domestic usage, which is restricted to:

1. Data, calls, and SMS usage within the UK,

2. Data, calls, and texts activity in and/or between our Euro Zone countries

3. Calls and texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

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International usage relates to calls and texts that originate in the UK and are received by services outside of the UK. Simply Telecom tariff allowances do not include International calls and SMS as standard.

Unless stated otherwise, International usage is not part of an Inclusive Allowance.

International usage does not include making calls or sending SMS while abroad (this usage is classed as roaming usage, no matter where the call or SMS is received). Accordingly, International usage does not include calls back to the UK unless that call is made from a plan.com Europe Zone destination.

Our International Bolt-Ons are a range of products designed to support those Customers who make a lot of International calls or send a lot of International Text messages.

If you have an International Bolt-On or Add-on and subsequently exceed any allowance provided for International calls or SMS, Additional Charges will apply.

 

Additional charges: International usage

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Customers who use their service(s) while in the UK to call or text services outside of the UK will incur additional charges unless they have an International Bolt-on relevant to the countries in which the calls or texts are received.

Customer will also incur additional if their usage exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional daily or monthly allowance provided by any Bolt-On that has been applied.

Additional Charges will be incurred at the rates set out in this Pricing guide.

 

Mobile Data

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If you exceed your daily bolt-on or monthly tariff and/or bolt-on allowances, you will pay our standard out of bundle domestic or roaming data rates.

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The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data Boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of Data Boosts are pro-rated. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a Data Boost will not absorb data overage that has already been incurred. The customer will be charged for the data they have already used outside of their allowance(s) plus the price of the Data Boost.

 

Simply Telecom Europe Zone

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Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the Simply Telecom Europe Zone.

For a list of destinations included in our Europe Zone, please contact support@simplytelecom.co.uk

Usage in these destinations will be deducted from your UK allowances. For example, our 3GB single mobile tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone.

If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

• All data usage in the plan.com Europe Zone.

• Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).

• Calls and texts within a Europe Zone destination, e.g. Spain to Spain.

• Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

• Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.

• Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.

• All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

 

Roaming near borders

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While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, Simply Telecom is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne

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Disclaimer & Customer Responsibilities

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This pricing guide is updated periodically, and we strive to ensure it is as accurate as possible at the time of publication. However, prices, tariffs, and charges may be subject to change by the networks or other factors beyond our control. As such, this guide should be used for reference only and does not constitute a binding agreement or guarantee of pricing.

 

For the most up-to-date and accurate billing information, customers are advised to use their Simply Telecom Online Portal, available 24/7 at billing.simplytelecom.co.uk. The portal provides real-time access to billing data as received from the networks, helping customers stay informed of any charges incurred.

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The online portal also allows customers to add and manage bars and alerts, providing an effective way to control and minimize out-of-bundle charges. It is the responsibility of the customer to set, review, and manage these controls as required. Simply Telecom provides access to these features; however, we cannot be held responsible for any charges incurred due to the absence, misconfiguration, or removal of bars, alerts, or capping mechanisms.

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By using Simply Telecom's services, customers acknowledge and accept their responsibility for monitoring their usage and managing any restrictions available within the portal.

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For any queries regarding billing, charges, or account management, please contact our support team.