SIMPLY TELECOM TERMS AND CONDITIONS

1. Definitions

1.1 “We,” “Us,” “Our” – Simply Telecom, a UK business telecoms provider.
1.2 “You,” “Your” – The customer (a business purchasing telecoms services).
1.3 “Agreement” – The contract between Simply Telecom and the customer.
1.4 “Network Provider” – The mobile network(s) supplying airtime.
1.5 “Small Business” – A business with fewer than 10 employees (as per Ofcom regulations).
1.6 “Larger Business” – A business with 10 or more employees (as per Ofcom regulations).

1.7 “Wholesale Billed Service” refers to services billed directly by Simply Mobile (NI) Ltd.
1.8 “Network Billed Service” refers to services billed directly by the network provider.

2. Services Provided

2.1 We provide mobile airtime services through UK network providers.
2.2 Our services may include SIM-only plans, mobile devices, and additional telecom services.
2.3 Services are subject to network availability and coverage.
2.4 We reserve the right to adjust pricing and service availability with appropriate notice.

2.5 Billing Arrangements:

We offer both wholesale-billed and network-billed mobile services.
For wholesale-billed services, Simply Mobile (NI) Ltd issues all invoices, and these Terms and Conditions fully apply.
For network-billed services, the network provider issues your airtime invoice. In this case, you will receive an airtime agreement at the time of connection, and your contract will be governed by the network provider's terms along with relevant elements of Simply Mobile (NI) Ltd.’s terms.

3. Contract Duration & Termination

3.1 Contracts are for a minimum term as specified in your agreement.
3.2 After the minimum term, contracts roll onto a 30-day notice period unless otherwise agreed.
3.3 Early termination may be subject to an early termination charge calculated based on the remaining months of the contract.
3.4 Cease or migration fees between £25 - £50 per number (network-dependent) apply when terminating or migrating services. These charges are not related to the provision of a PAC code, which is free, but rather cover the administrative time and wholesale costs incurred when cancelling or migrating services.
3.5 For larger businesses (10+ employees), we reserve the right to withhold a PAC code if the account has an outstanding invoice or is in breach of contract, in accordance with Ofcom regulations.

4. Payment Terms

4.1 Direct Debit Payments

A Direct Debit payment method is mandatory for all recurring monthly payments.
Direct Debit can also be used for one-off payments, in line with the Direct Debit Guarantee.
If a Direct Debit is cancelled, a £20.83 + VAT charge will be applied to your account.
If a Direct Debit fails, a £9 charge will apply for each failed attempt.

4.2 General Payment Terms

Invoices are due upon presentation unless otherwise stated in writing.
Late payments may result in service suspension or contract termination.
Interest of 8% above the Bank of England base rate will be charged on overdue invoices.

5. Bill Limits & Capping Mechanisms

5.1 We offer bill limits and capping mechanisms for all users, which can be:

Requested in writing via support@simplytelecom.co.uk.
Managed directly 24/7 via the customer portal at billing.simplytelecom.co.uk.
5.2 Simply Telecom cannot be held responsible for any caps that:
Are not added or added incorrectly by the customer.
Are set incorrectly due to user error on the portal.
5.3 All limits and caps added by Simply Telecom are applied on a best endeavour basis.
5.4 If wholesale network charges are valid and passed through on network call record files, the customer remains liable for the charges, regardless of any cap settings.

6. Fair Usage & Network Policies

6.1 You must comply with our Fair Usage Policy (available upon request).
6.2 We may impose usage limits to prevent excessive consumption that affects other customers.
6.3 Some services may have network-imposed restrictions.

7. Liability & Service Availability

7.1 We are not liable for network outages, service failures, or third-party provider issues.
7.2 Compensation, if applicable, is limited to a refund of charges for the affected period.

8. Customer Responsibilities

8.1 You must ensure that all contact and billing details remain up to date.
8.2 You are responsible for ensuring that SIMs, devices, and services are used lawfully.

9. Data Protection & Privacy

9.1 We process customer data in accordance with UK GDPR and data protection laws.
9.2 Data may be shared with network providers for service and billing purposes.

10. Annual Price Increases (RPI Adjustments)

10.1 Inflation-Linked Price Increase
Each year, your monthly charges will increase in line with the Retail Price Index (RPI) rate of inflation, as published by the Office for National Statistics, plus an additional 3.9%.

10.2 How This Works

The RPI rate from February of each year is used to calculate the increase.
This new rate applies to your bill from April of the same year.
Example: If your monthly charge is £20 and the February RPI rate is 4%, the total increase would be 7.9% (4% RPI + 3.9%). Your new monthly charge from April would be £21.58.

10.3 Who This Applies To

The increase applies to all customers unless your contract states otherwise.
If you are still in your minimum contract term, this price adjustment will still apply.

10.4 Notification & Contract Terms

We will notify you before the increase takes effect.
As this price increase is included in your contract, you will not be able to leave without penalty if you are still within your minimum contract term.

11. Changes to Terms & Conditions

10.1 We may update these terms with 30 days’ notice.
10.2 Continued use of our services after changes indicates acceptance of the new terms.

NUMBER PORTING (PAC CODE ISSUANCE) TERMS AND CONDITIONS

1. Introduction

These terms govern the process of issuing a Porting Authorisation Code (PAC) by Simply Mobile (NI) Ltd ("we," "us," "our") to business customers. These terms comply with Ofcom regulations, distinguishing between Small Business Customers and Large Business Customers.

2. Definitions

Small Business Customer – A business with 10 or fewer employees, including sole traders and partnerships.
Large Business Customer – A business with more than 10 employees, not covered by Ofcom’s small business protections.
PAC (Porting Authorisation Code) – A unique code enabling customers to transfer their mobile number to another provider.

3. PAC Issuance for Small Business Customers

3.1 Small Business Customers are entitled to request a PAC at any time, per Ofcom rules.
3.2 PACs will be issued immediately via SMS or within two working hours by other means.
3.3 We will not withhold a PAC for unpaid invoices or disputes. However, any outstanding balance remains due and may be pursued through debt recovery.

4. PAC Issuance for Large Business Customers

4.1 Large Business Customers do not have the same regulatory protections under Ofcom’s General Conditions.
4.2 PAC issuance is subject to contract terms.
4.3 We may withhold a PAC if:

There are unpaid invoices or debts beyond agreed terms.
The customer is in breach of contract.
There is fraudulent or improper use of services.
4.4 PACs will be issued within a reasonable timeframe, considering any outstanding contractual obligations.

5. PAC Request Process

5.1 Only an authorised representative of the business account may request a PAC.
5.2 PACs are valid for 30 days from issuance.
5.3 If a PAC expires, a new request must be submitted.

6. Dispute Resolution

6.1 Customers disputing a PAC refusal may escalate the issue through our internal complaints procedure.
6.2 Small Business Customers may escalate unresolved disputes to Ofcom or the CISAS.
6.3 Large Business Customers may seek resolution via legal channels or independent arbitration.

7. Amendments to These Terms

7.1 We may update these terms at any time, with updated versions available on our website.
7.2 Continued service use indicates agreement with the updated terms.

By using our services, you agree to these Terms and Conditions regarding PAC requests and number porting.